My in-laws were coming to visit us and we thought it would be nice for them to watch some Indian programs esp. Gemini TV. We thought I would be great to get Dish Network since we have a direct line to the satellite and my wife was really excited about it. I put it off for a few days and she was very persistent and finally, I made a call and signed up for Dish network.
First I was told that I need the permission from my landlord and need the proof on before they can install it. I was also told that there is a mail in rebate for $100. After I submit the forms, I should be getting $10 off my bill for the next 10 months. I was happy about the reabte.
I got off the phone and I sent my landlord an e-mail. He being a very nice guy, said it was ok to install the dish.
I didn't foresee the number of headaches it would cause me going forward.
A very friendly technician came to install the dish. He was a really nice guy, he even used
booties (not the booty you are thinking about), white things that can be worn on the shoes to prevent your carpet from getting dirty. He went into the patio and looked outside and told me that there are trees in the line of sight for the satellite and he cannot place the dish in my patio. My wife was very disappointed. Seeing the disappointment on my wife's face, he said that he can install it on the wall and the I needed my landlord's permission. So I called my landlord and he again said it should be OK. Finally the dish was installed with vey clear reception.
A few days after the dish was installed, I mailed the rebate forms for "$10 off for 10 months". I did not hear anything from dish network for 2 months and my bill did not reflect the $10 MIR.
I decided to give them a call.
Call#1 after 2 months.
DN Rep1: Thank you for calling DN how can I help you
Me: I sent my MIR forms 2 months ago and my bill does not show any rebate.
DN Rep1: It will takes 3 months ti process the MOR forms. Please call us after a month.
So I waited for a month and my monthly bill was the same, no $10 rebate.
Call#2 after 3 months.
DN Rep2: We received your forms and you should see your rebate in the next billing cycle.
I trusted the words of the DN Rep and was happy to thing that I will be getting $10 off for the next 10 months. I completely forgot about this the 8-9 months. When I was checking my bank statement, I found out that Dish Network was still billing me the original amount.
Call#3 after 10-11 months. I got a friendly DN rep online and explained the whole thing to the rep.
DN Rep3: We never received your MIR forms. We cannot give you any rebates.
Me: Why did you tell me, you received my forms the last 2 times I called you?
DN Rep3: Sorry sir, we never received your forms, you cannot get any rebates
Me: Please cancel my service
DN Rep3: I can give you the rebate going forward for the next 10 months.
Me: Give me the rebate for the previous months’ service or cancel my service.
DN Rep3: I can give you rebates going forward
Me: How can I trust you? I was lied to twice by your reps that you received my MIR forms.
DN Rep3: I understand that, but I can only give you $100 off going forward.
Me: Please cancel my service.
DN Rep3: Sorry for what has happened, I can still give you the rebate going forward.
(I guess they are trained to ignore whatever the customer says and repeat that sentence.)
Me: No
DN Rep3: I can cancel you service and you need to send your equipment back in 30 days. We will send you the boxes to pack the equipment to ship it back to us. If we don’t receive the equipment in 30 days, we will have to bill you $300.00.
Me: Thank you, I will ship the equipment once I receive the boxes.
They promptly sent me the boxes by UPS in 2 days, I was a little lazy to disconnect all their crap and I shipped the boxes after 15 days.
Call#4: 20 days after call#3, DN Rep4 called me.
DN Rep4: Sir looks like you are cancelling your service, would you like to tell us why?
I told her the whole story and she started all over again.
DN Rep4: Sorry about that, but since you haven't sent back the equipment, I can restart your service and give you the rebate for the next 10months of service
I was thinking, “No!!! not the same story again. Did you hear what I have said. Don’t you understand why I closed my account? Why will I get your service again, if you are not going to offer me anything different? does she pay attention to what the customer says? Why is she a customer service rep??”Me: No, you need to give me my previous rebate, before I can come back
She was very persistent. I need to give those DN Reps some kudos for being so stubborn. I guess working for dish network and getting beat up by the customers everyday make their skin thick.DN Rep4: I can give you rebate for the next 10 months.
“WOW AGAIN”
Me: No, please don't waste my time. I am not going restart your service unless I get my $100 you already owe me.
DN Rep4: Ok sir, I will give you $100 instant rebate and we can turn your service immediately.
(I couldn’t believe my ears. I was satisfied with her response.)
Me: Ok thank you.
DN Rep4: Sir, we will send you a new receiver and the equipment and all you have to do is to reconnect the box and we will turn on your service for you.
So they turn on my service and next month I get my bill.
Summary of the bill.
Equipment/Installation charge : $299
(wtf????? I installed the equipment and the now they charge me $300 for that sh*t????)Discount: -$199
Customer Instant Discount: -$100
(this is supposed to be the $100 they were giving me back) So they billed me $300 for the equipment that was already installed in my house and supposedly gave me a discount.
Call#5:
Me: Please cancel me service
DN rep5 : Why sir.
I tell her the whole story again.
DN Rep5: Let me check you account. I see there is $100 instant discount on your account. So everything is correct.
Me: But there was no installation that was done.
DN Rep5: I see that you got your $100 instant rebate. I don't understand what your problem is?
Me: There was no installation that was performed.
DN Rep5: But you got your instant rebate.
Me: Did Dish Network perform any installation.
DN Rep5: No.
Me: So why was I charged $299? You charged me $299 for doing nothing?
DN Rep5: We gave you back 199.
Me: You charged me $299 and gave back $199, where are the remaining $100?
DN Rep5: We gave you back as instant discount.
Me: Then where is the $100 rebate I was supposed to receive.
DN Rep5: You see on your bill that says Customer Instant discount. It is your discount.
Me: There is no point arguing with you. So please cancel my service.
(I couldn’t believe what I heard after that.)
DN Rep5: Sir, I can give you discount for the next 10 months.
(WTF AGAIN!!!!!!! .... I wished she heard what ever i was thinking.)Me: NOOOOO. CANCEL MY SERVICE. I WILL NEVER COME BACK TO DISH NETWORK AGAIN"DN Rep: OK sir, your account will be closed immediately.